What is a key characteristic of bureaucracy that reflects rationalization in modern society?

A key characteristic of bureaucracy that reflects rationalization in modern society is the emphasis on structured rules and procedures. This means that organizations operate based on clear guidelines, which helps ensure consistency and efficiency in decision-making. For example, in a large company, employees follow specific protocols for handling customer complaints, ensuring that every issue is addressed in the same way regardless of who is handling it. This rational approach aims to minimize confusion and improve productivity, as everyone knows what to do and how to do it. Overall, bureaucracy helps create a more organized and predictable environment in our increasingly complex world.