Which of the following scenarios best exemplifies the concept of rationalization in a bureaucratic organization?

Rationalization in a bureaucratic organization refers to the process of making procedures more efficient and logical, often by standardizing practices and rules. For example, imagine a company that has many different ways to handle customer complaints. To rationalize this, the company might create a single, clear procedure that all employees must follow, ensuring that every customer receives the same level of service. This helps the organization operate smoothly and makes it easier for workers to do their jobs. By streamlining processes, the company reduces confusion and improves overall effectiveness, which is the essence of rationalization in a bureaucracy.