How does the increased efficiency and predictability in modern workplaces relate to the McDonaldization of society?

The McDonaldization of society refers to how principles of fast-food restaurants, like efficiency, predictability, and control, have spread to various aspects of our lives, including workplaces. In modern workplaces, increased efficiency means that tasks are completed faster, often through standardized processes, which helps companies save time and money. Predictability comes from having set routines and expectations, so employees know what to do and when to do it, reducing uncertainty. For example, a call center may use scripts and specific guidelines to ensure that every customer interaction is handled in a similar way, making the experience reliable for customers. This trend can improve productivity but may also limit creativity and flexibility in how work is done.