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Business Analysis Techniques
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In a project to improve customer satisfaction, a team uses SWOT Analysis to identify strengths and weaknesses, Stakeholder Analysis to understand the expectations of key stakeholders, and a Fishbone Diagram to find potential causes of customer dissatisfaction. Which combination of these techniques is most effective in developing a comprehensive strategy for improvement?

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Learning Path
Learning Path

Question & Answer
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2
Review Options
3
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4
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Choose AnswerChoose the Best Answer

A

Only SWOT Analysis is sufficient

B

Stakeholder Analysis alone will address all issues

C

Using all three techniques provides a holistic view

D

Fishbone Diagram is the only useful tool

Understanding the Answer

Let's break down why this is correct

The three tools give a complete picture. Other options are incorrect because Relying only on SWOT misses who cares about the result and why they feel that way; Stakeholder Analysis shows what people expect, but it does not reveal internal problems or how to fix them.

Key Concepts

SWOT Analysis
Stakeholder Analysis
Fishbone Diagram
Topic

Business Analysis Techniques

Difficulty

hard level question

Cognitive Level

understand

Deep Dive: Business Analysis Techniques

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Definition
Definition

Business analysis techniques are methods used to evaluate and improve business processes, systems, and strategies. These tools help in identifying problems, opportunities, and solutions for enhancing organizational performance. Proficiency in business analysis techniques is valuable for driving innovation and efficiency.

Topic Definition

Business analysis techniques are methods used to evaluate and improve business processes, systems, and strategies. These tools help in identifying problems, opportunities, and solutions for enhancing organizational performance. Proficiency in business analysis techniques is valuable for driving innovation and efficiency.

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