Overview
Service utilization is a critical concept that helps organizations understand how effectively their services are being used. By measuring utilization, organizations can identify areas for improvement and ensure that they are meeting the needs of their users. Factors such as accessibility, user demog...
Key Terms
Example: High service utilization indicates that many people are using the service.
Example: Public transport should be accessible to people with disabilities.
Example: High user satisfaction often leads to repeat usage of a service.
Example: Data analysis can reveal trends in service utilization over time.
Example: Interviews can provide qualitative measures of user satisfaction.
Example: Surveys often collect quantitative measures of service usage.