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HomeHomework Helpcommunication-skillsProfessional Communication

Professional Communication

The process of exchanging information, ideas, and thoughts between individuals or groups in a business setting, including the use of various tools and strategies to effectively convey messages, build relationships, and achieve organizational goals

intermediate
3 hours
Communication Skills
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Overview

Professional communication is essential in the workplace as it facilitates effective collaboration and understanding among team members. It encompasses various forms, including verbal, non-verbal, and written communication, each playing a crucial role in conveying messages clearly and respectfully. ...

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Key Terms

Verbal Communication
The use of spoken or written words to convey a message.

Example: Giving a presentation at work.

Non-Verbal Communication
Communication without words, using body language, gestures, and facial expressions.

Example: Nodding to show agreement.

Active Listening
Fully concentrating, understanding, responding, and remembering what is being said.

Example: Summarizing a colleague's points during a meeting.

Clarity
The quality of being clear and easy to understand.

Example: Using simple language in emails.

Professional Tone
A respectful and formal way of communicating in a work environment.

Example: Using polite language in a business email.

Feedback
Information given to someone about their performance or behavior.

Example: A manager providing constructive criticism on a report.

Related Topics

Interpersonal Skills
Skills used to interact effectively with others, crucial for teamwork and collaboration.
intermediate
Conflict Resolution
Techniques for resolving disagreements and fostering a positive work environment.
intermediate
Public Speaking
The art of effectively presenting information to an audience, enhancing communication skills.
advanced

Key Concepts

verbal communicationnon-verbal communicationactive listeningwritten communication