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HomeHomework Helpcommunication-skillsNegotiation and Storytelling

Negotiation and Storytelling

The principles and techniques of mutual gains negotiation, storytelling with data, and reframing objections to co-create solutions and build credibility, including the use of data-driven stories to make a case tangible and to handle objections and find win-win outcomes

intermediate
3 hours
Communication Skills
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Overview

Negotiation and storytelling are essential skills in effective communication. Negotiation involves reaching agreements through discussion, while storytelling enhances the ability to convey messages in a relatable way. Mastering these skills can lead to better outcomes in both personal and profession...

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Key Terms

Negotiation
A discussion aimed at reaching an agreement.

Example: Negotiation between two companies for a merger.

Storytelling
The act of telling stories to convey messages.

Example: Using a personal story to illustrate a point in a presentation.

Active Listening
Fully concentrating, understanding, responding, and remembering what is being said.

Example: Nodding and summarizing what the speaker said.

Emotional Intelligence
The ability to recognize and manage your own emotions and the emotions of others.

Example: Staying calm during a heated negotiation.

Persuasion
The act of convincing someone to do or believe something.

Example: Using facts and stories to persuade an audience.

Conflict Resolution
Methods and processes involved in facilitating the peaceful ending of conflict.

Example: Mediating a dispute between coworkers.

Related Topics

Conflict Management
Techniques for resolving disputes and disagreements effectively.
intermediate
Public Speaking
The art of effectively communicating to an audience.
intermediate
Persuasion Psychology
Understanding the psychological principles behind persuasion.
advanced

Key Concepts

Active ListeningEmotional IntelligencePersuasion TechniquesConflict Resolution